summary
A global financial institution sought to rapidly grow their site reliability engineering (SRE) team to address an important payment processing project.
They required a customized resourcing approach due to the multi-year timeline and sensitive nature of the project.
PTR Global met all our client’s needs via our deep experience, large network of highly engaged, qualified, industry-experienced candidates and custom-tailored fulfillment strategy. We achieved a 100% fill ratio, sourced qualified candidates below the market rate, and became the exclusive provider of consultants for the SRE team.
The Challenge
Client's W2 requirement for Site Reliability Engineers posed challenges
The firm required W2 consultants that were eligible for and interested in conversion to full-time employment – a challenging requirement given that approximately 80% of the SRE labor market is filled by independent contractors and other non-W2 workers.
The consultants were tasked with managing a rapidly growing payment processing service safely and securely within the Commercial, Corporate, and Investment Banking Technology division. Each consultant required deep experience in Linux, ITIL-aligned incident, problem and knowledge processes, and automation.
This platform team managed the production environment, including:
- Standards and non-functional requirements
- Onboarding and change processes
- Automation, observability and orchestration
- SRE practices
- ITIL-aligned incident, problem and knowledge processes
HOW WE HELPED
Utilizing our team, tools, and processes we helped the client scale SREs
PTR Global assessed our nationwide candidate pool for W2-eligible SREs using advanced tools and platforms that efficiently identify, vet, and engage top talent. Due to our decades of experience and commitment to providing quality experiences for both clients and candidates, SREs quickly responded and scheduled interviews.
impact
The SRE team began to scale with W2 and W2-eligible hires within two weeks.
In under three weeks, we fully staffed the 16-person SRE team with a 100% fill rate of W2 consultants at 10% below the market rate. Candidates were sourced, vetted, and hired across five different geographic locations in three different time zones. Nearly two-thirds of the positions were filled in mid-market cities nationwide.
Most importantly, our success in rapidly scaling the SRE team enabled the client’s payment processing service to be safely and securely modernized. Millions of customers are now being protected because of the success of the SRE team.
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