summary
Disparate systems and process driving operational complexity
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
The Challenge
Bottlenecks in order management driving billing delays
Non-enriched, non-integrated, latent data were creating bottlenecks in the order management and billing process, resulting in an average 4-month quotes-to-billing lifecycle. In addition, complex business processes drove complex IT systems and vice versa.
HOW WE HELPED
Development of single global platform solution
PTR GLobal helped develop a single global platform that provided an end-to-end integrated sales, ordering, provisioning, and billing system. Key capabilities included:
- Simplified entitlement based on pricing
- 100% order-to-billing flow-through
- Optionless provisioning workflow
- Products billed globally from single biller
impact
Increased revenue through improved customer service and lower operating costs
- Dramatically improved operational lifecycles
- Quote-to-Order reduced from 4 months average to 4 days max
- 67% reduction in special pricing touches
- Provisioning interval reduced by 17 days
- 5 out of 11 workflow steps automated
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