Solving Talent Challenges with Customized Solutions: PTR Global’s Impact on Workforce Quality and Diversity

The client faced several significant challenges: 

• Increasing Spend with Diverse Suppliers: The client aimed to meet their organizational and diversity goals by increasing their spend with diverse suppliers. This required a strategic shift away from reliance on large integrators, which often provided full solution designs that were not customized to the client's specific needs.  

• Avoiding Over-Reliance on Big Integrators: The client had traditionally relied on large integrators, which provided comprehensive but often rigid solutions. These solutions did not offer the flexibility needed to address the client’s unique requirements and foster innovation and customization to meet their needs. 
  

To address these challenges, PTR Global implemented a more tailored approach to delivery, focusing on understanding the client’s needs and increasing the quality of resources provided: 

• Customized Delivery Approach: We began by thoroughly understanding the client’s needs, which allowed us to provide higher-quality resources that were better aligned with their specific requirements. This approach ensured that our solutions were not only effective, but also adaptable to the client's evolving needs.
  

• Project-Based Work and SOW Accounts: Unlike a VMS-based staffing program where requisitions are distributed to all staffing suppliers, our approach required building strong relationships and directly engaging with hiring managers across all (10+) business units. We actively sought out business opportunities, working closely with these managers to understand their specific talent needs and then winning their business by providing tailored, high-quality talent solutions.  

• Relationship Building: Our strategy included monthly on-site visits and regular interactions with the client’s teams. These efforts fostered strong relationships, resulting in high customer satisfaction and numerous internal referrals. 
  

• Enhanced BU Engagement: By working closely with the client’s supplier diversity team, we helped business units understand the benefits of working with diverse suppliers. This collaboration increased engagement and buy-in across the organization. 

The impact of Pinnacle Group’s efforts was significant and far-reaching: 

• #1 Diverse Firm: In a little over a year, Pinnacle Group became the #1 diverse firm out of five suppliers, outperforming competitors by 4X - demonstrating our ability to deliver high-quality, customized solutions that meet the client’s needs. 
  

• Increased placements: We successfully increased high-quality, IT & development resources by 75% within 18 months, significantly enhancing the client’s workforce capabilities and supporting their business operations in a non-growth year.
  

• Increased Opportunities: Our strong relationships and high customer satisfaction levels led to numerous opportunities to present our capabilities to new business units. This resulted in additional placements and increased headcount, further solidifying our position as a trusted partner.
  

• Achieving OKRs for Diverse Supplier Spend: Our collaboration with the client’s supplier diversity team helped them achieve their Objectives and Key Results (OKRs) for diverse supplier spend. This alignment with their organizational and diversity goals underscored the success of our partnership and the value we brought to their operations.